Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us with an explanation of the reasons for requesting one at SpiritWear@ShowMeKCSchools.org. Please note that upon approval, returns will need to be sent to the following address with shipping charges paid by the customer: 2201 Lexington Avenue, Kansas City MO 64124
Upon approval of your refund request, we’ll email you back instructions for how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us with an explanation of the reasons for requesting one at SpiritWear@ShowMeKCSchools.org. Please note that upon approval, returns will need to be sent to the following address with shipping charges paid by the customer: 2201 Lexington Avenue, Kansas City MO 64124
Upon approval of your refund request, we’ll email you back instructions for how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at SpiritWear@ShowMeKCSchools.org or by calling 816-535-0656.
Damages and issues
Please inspect your order as soon as you receive it and contact us immediately at SpiritWear@ShowMeKCSchools.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order as soon as you receive it and contact us immediately at SpiritWear@ShowMeKCSchools.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned including sale items, gift cards special orders and bulk orders. Please get in touch if you have questions or concerns about your specific item before ordering at SpiritWear@ShowMeKCSchools.org or by calling 816-535-0656.
Certain types of items cannot be returned including sale items, gift cards special orders and bulk orders. Please get in touch if you have questions or concerns about your specific item before ordering at SpiritWear@ShowMeKCSchools.org or by calling 816-535-0656.
Exchanges
Because all items are made to order, we do not offer exchanges for purchases. Please make a separate purchase for any new items after requesting and receiving your refund for returned items.
Because all items are made to order, we do not offer exchanges for purchases. Please make a separate purchase for any new items after requesting and receiving your refund for returned items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at SpiritWear@ShowMeKCSchools.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at SpiritWear@ShowMeKCSchools.org.